Frequently Asked Questions
Everything you need to know about your HEST experience.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic return.
Do you offer international shipping?
Yes, HEST ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Are your materials sustainably sourced?
At HEST, we prioritize ethical manufacturing and use high-quality, durable materials designed to last, reducing the environmental impact of fast fashion.