Returns & Exchanges
At HEST, we want you to be completely satisfied with your fashion investment, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase isn't the perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original HEST packaging, ensuring all tags are attached and the garment is in its original condition.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing